App takes too long to disconnect

최신 업데이트: 2021/04/07

ExpressVPN 앱 및 구성을 이용하시려면, 먼저 계정을 만들어주세요.

This guide will show you what to do if the ExpressVPN app on your device is:

Taking too long to disconnect
Stuck on “disconnecting”

After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.

Jump to…

1. Change your VPN protocol
2. Restart your device
3. Reinstall the ExpressVPN app

1. Change your VPN protocol

VPN protocols are the methods by which your device connects to a VPN server. If you have issues disconnecting from the VPN, try changing your VPN protocol.

Important: L2TP/IPsec provides weak security benefits and should only be used for anonymization or for changing locations.

Android

Click the hamburger menu (≡) > Settings > VPN protocol.
Change to the other protocols in the following order:
- Lightway – TCP
- Lightway – UDP
- OpenVPN – TCP
- OpenVPN – UDP
Switch to your previous protocol.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

iOS

Click the hamburger menu (≡) > Settings > VPN Protocol.
Change to the other protocols in the following order:
- IKEv2
- TCP
- UDP
Switch to your previous protocol.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Mac

Click the hamburger menu (≡) > Preferences… > Protocol.
Change to the other protocols in the following order:
- Lightway – TCP
- Lightway – UDP
- IKEv2
- L2TP/IPsec
- OpenVPN – TCP
- OpenVPN – UDP
Switch to your previous protocol.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Windows

Click the hamburger menu (≡) > Options > Protocol.
Change to the other protocols in the following order:
- Lightway – TCP
- Lightway – UDP
- IKEv2
- L2TP/IPsec
- OpenVPN – TCP
- OpenVPN – UDP
Switch to your previous protocol.

Need help? Contact the ExpressVPN Support Team for immediate assistance.